Question 1

What is Elite Accounting Solutions?

Accepted Answer

Elite Accounting Solutions is a CPA-registered accounting firm based in Mooroolbark, Victoria. We provide personalised tax, accounting, and business advisory services to individuals, small businesses, and specialist industries across Melbourne's eastern suburbs.

Question 2

How much does an accountant cost?

Accepted Answer

Our fees vary depending on the complexity of your situation. We offer a free initial one-hour consultation so we can understand your needs and provide a clear, upfront quote. There are no hidden fees — we believe in transparent pricing.

Question 3

Do I need an accountant for my tax return?

Accepted Answer

While simple tax returns can be done yourself, an accountant ensures you claim every deduction you're entitled to, stay compliant with ATO requirements, and avoid costly mistakes. Most clients find our fee is more than offset by the additional refunds and savings we identify.

Question 4

How do I book an appointment?

Accepted Answer

You can book a free consultation directly through our website's Book Appointment page, call us on 0403 777 738, or email info@eliteaccountingsolutions.com.au. We offer in-person, phone, and video appointments.

Question 5

What are your office hours?

Accepted Answer

We are open Monday to Friday, 9:00am to 5:30pm. We also offer after-hours appointments by arrangement for clients who cannot attend during business hours.

Question 6

Where are you located?

Accepted Answer

Our office is at Suite 13 / 96 Manchester Road, Mooroolbark VIC 3138. We serve clients across Melbourne's eastern suburbs including Ringwood, Croydon, Lilydale, Heathmont, Chirnside Park, Kilsyth, Montrose, and Mount Evelyn.

Question 7

Can I work with you remotely?

Accepted Answer

Absolutely. We work with clients across Australia via phone, video call, and our secure online client portal. You can upload documents, sign forms, and communicate with us entirely online if you prefer.

Question 8

When is the tax return deadline in Australia?

Accepted Answer

For individuals lodging their own return, the deadline is 31 October each year. If you use a registered tax agent like Elite Accounting Solutions, you may be eligible for an extended lodgement deadline — often as late as May the following year.

Question 9

What documents do I need for my tax return?

Accepted Answer

You'll typically need your payment summaries or income statements, bank interest statements, private health insurance details, receipts for work-related deductions, rental property income and expense records, and any investment income statements. We'll send you a personalised checklist when you book.

Question 10

What work-related expenses can I claim?

Accepted Answer

You can claim deductions for expenses directly related to earning your income — such as tools and equipment, uniforms, home office costs, professional development, union fees, and vehicle use for work. The ATO requires you to have records to substantiate all claims.

Question 11

What is Capital Gains Tax (CGT) and when does it apply?

Accepted Answer

CGT applies when you sell a capital asset — such as shares, investment property, or cryptocurrency — for more than you paid for it. The gain is added to your taxable income. If you've held the asset for more than 12 months, you may be eligible for a 50% CGT discount.

Question 12

How does GST work for small businesses?

Accepted Answer

If your business has a GST turnover of $75,000 or more (or $150,000 for non-profits), you must register for GST. You collect 10% GST on sales and can claim credits for GST paid on business purchases. We can help you set up and manage your BAS lodgements.

Question 13

What is a BAS and when do I need to lodge it?

Accepted Answer

A Business Activity Statement (BAS) is used to report and pay GST, PAYG withholding, and other tax obligations to the ATO. Most small businesses lodge quarterly, though some lodge monthly or annually. We can manage your BAS lodgements on your behalf.

Question 14

Can you help with ATO audits or disputes?

Accepted Answer

Yes. If you receive an ATO audit notice or have a tax dispute, we can represent you and manage the entire process. Our team has extensive experience dealing with the ATO and can help resolve issues efficiently and professionally.

Question 15

What accounting and taxation services do you offer?

Accepted Answer

We offer a full range of services including individual and business tax returns, BAS lodgements, bookkeeping, payroll, financial statements, business structuring, tax planning, SMSF administration, deceased estate tax, and cloud accounting setup with Xero.

Question 16

Do you offer business advisory services?

Accepted Answer

Yes. Beyond compliance, we provide proactive business advice including cash flow management, business structuring, growth strategies, budgeting, and succession planning. We act as a trusted financial partner, not just a once-a-year tax agent.

Question 17

Can you help me set up a Self-Managed Super Fund (SMSF)?

Accepted Answer

Yes. We specialise in SMSF establishment, administration, compliance, and strategy. This includes annual audits, investment strategy advice, pension planning, and ensuring your fund meets all ATO requirements.

Question 18

Do you use Xero for cloud accounting?

Accepted Answer

Yes — we are a Xero Silver Partner. We can set up Xero for your business, migrate your existing data, train your team, and provide ongoing support. Xero gives you real-time visibility of your finances from anywhere.

Question 19

Can you help with deceased estate tax obligations?

Accepted Answer

Yes. We have specialist experience in deceased estate tax, including lodging the final tax return for the deceased, managing estate income tax, applying for tax clearance certificates, and advising executors and beneficiaries on their obligations.

Question 20

Do you offer payroll services?

Accepted Answer

Yes. We can manage your payroll including Single Touch Payroll (STP) reporting, superannuation calculations, leave management, and year-end payment summaries. We ensure you stay compliant with Fair Work and ATO requirements.

Question 21

Which suburbs do you service?

Accepted Answer

We service all of Melbourne's eastern suburbs including Mooroolbark, Ringwood, Heathmont, Croydon, Chirnside Park, Lilydale, Mount Evelyn, Kilsyth, Montrose, and the broader Melbourne metropolitan area. Remote clients across Australia are also welcome.

Question 22

Is there an accountant near Ringwood?

Accepted Answer

Yes — our Mooroolbark office is just minutes from Ringwood. We regularly serve clients from Ringwood and the surrounding area. You can visit us in person or we can meet via phone or video call.

Question 23

Do you service clients in Croydon and Lilydale?

Accepted Answer

Absolutely. We have many clients in Croydon, Lilydale, and the Yarra Ranges area. Our office in Mooroolbark is centrally located and easily accessible from these suburbs.

Question 24

Can I use your services if I'm not in Melbourne?

Accepted Answer

Yes. We work with clients across Australia. All our services can be delivered remotely via our secure client portal, email, phone, and video conferencing. Distance is no barrier to getting great accounting advice.

Question 25

Do you have a Melbourne CBD office?

Accepted Answer

Our primary office is in Mooroolbark. However, we serve Melbourne CBD clients remotely and can arrange meetings at a convenient location when needed. Many of our Melbourne clients prefer the convenience of our online services.

Question 26

Do you specialise in accounting for tradies and construction workers?

Accepted Answer

Yes. We understand the unique tax situation of tradies — including vehicle and tool deductions, subcontractor payments, PAYG withholding, and managing irregular income. We help tradies maximise their deductions and stay compliant.

Question 27

Can you help medical practitioners with their tax?

Accepted Answer

Absolutely. Medical practitioners have complex tax situations including practice structures, Division 7A loans, superannuation strategies, and private practice income. We have specialist experience working with GPs, specialists, dentists, and allied health professionals.

Question 28

Do you work with property investors?

Accepted Answer

Yes. We advise property investors on negative gearing, depreciation schedules, CGT planning, land tax, and optimal ownership structures. Whether you have one investment property or a large portfolio, we can help you maximise your returns.

Question 29

Can you help with NDIS provider accounting?

Accepted Answer

Yes. We work with NDIS providers and support workers, helping them navigate GST obligations (NDIS services are generally GST-free), business structuring, and compliance requirements specific to the disability sector.

Question 30

Do you work with e-commerce and online businesses?

Accepted Answer

Yes. We help e-commerce businesses with GST on digital sales, international tax considerations, inventory accounting, platform fees, and business structuring. Whether you sell on Shopify, Amazon, or your own website, we can help.

Question 31

Can you help hospitality businesses?

Accepted Answer

Yes. Hospitality businesses face unique challenges including cash handling, tip reporting, staff rostering costs, and seasonal cash flow. We work with cafes, restaurants, and catering businesses to keep their books clean and their tax minimised.

Question 32

Do you work with SMSF trustees?

Accepted Answer

Yes. We provide full SMSF services including establishment, annual compliance, audit coordination, investment strategy advice, and pension phase planning. We ensure your SMSF meets all ATO requirements and is structured for maximum benefit.

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